We want you to be completely satisfied with your purchase or gift. AmericanMadeGifts.com (AMG) will gladly refund or offer for items returned within 30 days of the delivery date in unused and original condition. The return period is extended during the holiday season; purchases made after November 1st, may be returned if postmarked by January 5th. Please email firstname.lastname@example.org with the subject “RETURN” including the following information:
- Order Number (if known)
- Name on the shipping label to whom the order was sent
- Your Contact phone number
- Product description
- Any additional Information that will help streamline the return process.
Refunds will only be issued to the original purchaser in the original form of payment. Shipping is non-refundable. Once received, returns may take up to 72 to process, and refunds may take up to 10 business days to appear on your statement.
Sorry, final sale items can neither be returned nor exchanged.
We take the utmost care to inspect all items and package them safely, so we will only replace in-stock items if they arrive defective or damaged. Please email a photo of damaged goods to email@example.com with the subject line “REPLACEMENT.”
ORDER CHANGES & CANCELLATIONS
To cancel or change an order before it has shipped, please email customer service at firstname.lastname@example.org with the subject line “ORDER CANCELLATION” or “ORDER CHANGE”. Please include your Order#, First Name, Last Name, Contact Phone Number, and any pertinent information to help us best understand your preferred changes.
OUT OF STOCK
Many products are produced in limited quantities and sell out quickly. If an item from your order is out of stock you will receive an email notification. We apologize for the inconvenience.
If you are interested in ordering large quantities of items, such as for corporate gifts or event favors, please email info@AmericanMadeGifts.com. Many of our products may not be available for reorder because they are limited edition or one-of-a-kind. Special orders may take four to six weeks to process.
When accompanied by the original receipt, AMG will honor a one-time price adjustment on full price merchandise that has been permanently marked down within seven days of the ship date. Items not purchased at full price are ineligible for price adjustments. No adjustments will be made during limited time promotions. No adjustments will be made after a promotion has ended; items must be purchased during designated promotion dates to receive promotional pricing.
Our items are handmade using natural materials. The beauty of handmade products and natural materials such as wood, fiber, clay, stone, and glass is their variations. Two items of the same style will not be exactly alike.